Examines the issues and concepts that influence the planning and designing of work spaces. The text shows managers, property owners, educators and building professionals how people use their workspace and how office planning can be improved to help make people more effective at their jobs. The book presents the Building-in-Use assessment system, a programme based on the author's experience solving such common environmental problems as Sick Building Syndrome, repetitive strain injuries, and noise reduction in open office plans. The programme shows how know when and how to acquire feedback from workers about the effectiveness of their workspace; relate worker feedback in a constructive way to the business mission of the organization; structure better communication between building managers and users; understand the psychology of building users, and how small, inexpensive environmental changes can have large psychological effects.