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Service Management
This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.
608 pages, Hardcover
First published August 1, 1997
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Displaying 1 - 5 of 5 reviews
September 17, 2012
An excellent book!
Currently reading
January 25, 2013Great book for teaching
February 24, 2014
It useful for a references
April 2, 2014
i needn it
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June 20, 2017nice
Displaying 1 - 5 of 5 reviews