Service Management

by James A. Fitzsimmons, Mona J. Fitzsimmons

This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.

Genres: Business, Textbooks

608 pages, Hardcover

First published August 1, 1997

Reviews

[Phan Van · Rating 5 out of 5]

An excellent book!

[Raimond Wüst]

Great book for teaching

[Suzita Kamaluddin · Rating 5 out of 5]

It useful for a references

[Nguyễn Thảo · Rating 5 out of 5]

i needn it

[Evangeline Cuazon]

nice