Customer Service: A Practical Approach

by Elaine K. Harris

The market-leader , Customer A Practical Approach,  goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Genres: Business

256 pages, Paperback

First published December 26, 1995

Reviews

[Kenneth Momoh · Rating 5 out of 5]

I think my experience is getting awesome and would like to continue learning from this book. It has helped a lot of ways from when i was in Africa.

[June Shichigatsu]

LALALALA

[Yusuf Haidar]

kkaflka

[Sananab · Rating 1 out of 5]

There are very few insights here. You probably could have written most of this yourself. Many parts are so idealistic that if you went into the world with just the knowledge in this book, people would consider you naive.