Emergency Communications Management

by Francis X. Holt

This book will help those who are charged with managing an entire department to get a handle on the communications division that holds all the pieces together, 24 hour a day. It will help those who must make budget decisions (and those who must influence the decision makers) to bring objective intelligence to that process. It will help those responsible for planning and managing growth in the community so they are not caught short in the area of emergency response management. Fire communication is most often used as the basis of discussion in this book, since the author’s practical experience was gained in the busiest fire alarm office in world-Brooklyn, New York. However, using fire communications as a foundation does not limit this discussion to a particular emergency general management principles of fire communications, if not universal, are widely applicable to all emergency service communications operations. This book will also help managers of municipalities that run their nonemergency and semi-emergency services communications through their local dispatch centers. Most of all, this book will help the communications manager or potential manager to create or maintain a more efficient communications center, to take a fresh approach to what is most definitely a strange business.

224 pages, Hardcover

First published July 1, 1990