Word of Mouth is a beginning level oral communication text designed for young adult and adult ESL students who are true beginners or "false" beginners - that is, students who have already studied English as a second or foreign language for one or more years. Each theme-based chapter presents students with real English from recordings of TV programs, telephone information hot lines, interviews and authentic conversations, and from short readings from newspapers, cartoons, nonfiction texts, and other realia such as menus, charts, and ads. Even though listening and speaking, which often evolve out of informative reading, are the primary skills focused on here, there are also several short writing tasks in each chapter, thereby integrating all four basic language skills in English. Word of Mouth also gives students in a class of any size the chance to work not only individually and with the whole class, but also cooperatively in pairs and small groups to engage in communicative tasks that encourage realistic language exchanges.