Total Quality in Information Systems and Technology

by Frank Voehl Deborah K. Rebuck

Series Preface Authors’ Preface The Series Editor The Authors Chapter 1. : Harnessing the Power of Information Technology Through Total An Overview of Technology, Quality, and Information Chapter 2. : Understanding the Information Technology Organization Chapter 3. : Role of Information Technology Chapter 4. : Overview of Total Quality Chapter 5. : The House of Quality Chapter 6. : Strategy Management and Quality Planning Chapter 7. : Project Teams and Methodologies Chapter 8. : “How-To” Techniques and Tools Chapter 9. : Electronic Data Interchange Chapter 10. : Horror Stories and How to Avoid Them Index

298 pages, Hardcover

First published June 18, 1996