Contemporary Supervision: Managing People and Technology

by Betty Roper Ricks, Mary Lea Ginn, Anne Scott Daughtrey

This revision updates the respected Daughtrey-Ricks first edition with new or expanded coverage of critical topics such as quality management, ethics, decision-making, safety and health, organizational change, and supervising a culturally diverse work force. The authors have continued to focus on competencies throughout the book, presented at chapter openings, at appropriate learning points within the chapters, and in competency reviews at the end of each chapter. Other strong pedagogical elements include numerous self-quizzes or questionnaires, forms, exercises, applications, and the popular case studies. All of this is designed to aid the supervisor in translating theory into practice along with many suggestions featured in "What the Supervisor Can Do" sections throughout.

640 pages, Paperback

First published September 1, 1994