Benchmarking: A Guide For Your Journey To Best Practice Processes

by Mardi Coers, Chris Gardner

As one of the titles in the American Productivity & Quality Center’s Passport to Success series, A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve benchmarking success. Based on years of research into the practices of leading organizations, this book, written by experienced APQC benchmarkers, highlights various types of benchmarking and APQC’s benchmarking methodology. Supported by examples of best practices and tips from actual practitioners, it examines preparation and planning, participation, data collection, data analysis, and measurement.

86 pages, Paperback

First published December 15, 2001