Business Process Improvement Toolbox

by Bjørn Andersen

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. The author works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization. The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented. This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Genres: Business

312 pages, Paperback

First published June 1, 1999

Reviews

[Francisco Alberto Soler · Rating 3 out of 5]

This book gives you a clue on the relation that should have the Organization between the Stakeholders, the Customers, the Suppliers and the Local Community.
This book also explain you the importance of having a mental image of the organization business for improving it or, at least, for knowing how to design it.

The other part of the book tells you how important is to know to explain the information of the organization process. Because everybody knows that and image is more worth that a thousand words, but don’t forget that with these visual tools the manager can realize of facts that wouldn’t do it with words.

In my opinion, this is a book really helpful, so for managers as for employees.