Building a Lean Service Enterprise

by Debashis Sarkar

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

260 pages, Hardcover

Published December 1, 2016

About the author

Debashis Sarkar is one of Asia’s leading organizational improvement experts. He is recognized globally for his thought leadership in customer-centricity and operational excellence. Over the last three decades, he has enabled myriad businesses and helped them to perform better and become profitable. He is the Managing Partner at Proliferator Advisory & Consulting, which has clients in Asia, Africa, Europe and the Middle East.

Reviews

[Cyril Danthi · Rating 3 out of 5]

A thoughtful publication on lean in a very crisp manner. A good book to understand the concepts for beginners. The author has shared checklists in most of the chapters, making this book a ready reckoner for professionals.

Most of the organisation intended to implement lean and obtaining the support, resources requirements is a task. The author has provided a checklist for gaging the leadership support assessment and cultural assessment which could be the base while starting building lean services.