Performance and quality measurement in government: Issues and experiences

by Arie Halachmi

This volume-dedicated to the memory of Bram Sorber-a Dutch civil servant whose contributions to the theory and practice of measuring performance and service quality helped advance the work of government agencies all over the world-illuminates the issues and experiences of quality government on an international scale. The book provides an international perspective on performance and quality measurement. The contributors bring a broad range of perspective from their experience in Canada, the United States, the Netherlands, Germany and Spain. The Foreword is by Peter P. Boorsma, Senator and Chair of the Finance Committee of the Dutch Senate.

226 pages, Textbook Binding

First published January 1, 1999