Human resources development specialists are being asked to become "performance technologists," a job that transcendes the scope of traditional training programs. This groundbreaking book gives HDR pros a comprehensive model for improving human performance--and delivers a systematic plan for its application.
William J. Rothwell is professor of Workplace Learning and Performance at Pennsylvania State University and President of Rothwell & Associates, a business consultancy.
Excellent overview of the many ways to help a workplace to excel. Enough detail to get started defining and resolving performance problems at the organization, group, and individual level. In other words, good stuff!