Cisco Internet Architecture Essentials Self-Study Guide: Cisco Internet Solutions Specialist

by Matthew Recore, Sheridan Murphy, Jeremy Laurenson

Infrastructure for e-business services Cisco Systems(r) is the worldwide leader in networking for the Internet. Cisco is also recognized as an innovator in how business is conducted. Cisco is a pioneer in using the Internet to support customers, sell products, offer training, and manage finances. The company has used the Internet to transform and integrate its core processes and culture. The results have been 90 percent of customer orders taken online, over 82 percent of support calls resolved over the Internet, increased customer satisfaction, and a financial benefit of almost $1.7 billion in fiscal year 2001. The Cisco Internet Solutions Specialist focused certification validates skills and knowledge in developing Internet business solutions. Cisco Internet Architecture Essentials Self-Study Guide gives network engineers an introduction to building an Internet architecture to support innovative applications. This book also imparts the knowledge needed to ensure consistent and scalable network specifications for e-business implementation. Focused on providing a broad overview of an end-to-end Internet system architecture, the book addresses a number of Cisco Internet business solutions and the benefits organizations can realize through the implementation of customer care, e-commerce, e-learning, and supply-chain management systems. This book discusses how to design networks with customer-specific requirements in mind while focusing on issues such as capacity, connectivity, availability, security, quality of service (QoS), and network systems management. Additional chapters concentrate on important new technology developments such as content switching, content routing, and content edge delivery. The book wraps up with a brief discussion of service-level agreements, providing an overview of business requirements as well as tools and applications. Cisco Internet Architecture Essentials Self-Study Guide is part of a recommended study program from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study and exam preparation guides from Cisco Press. To find out more about instructor-led, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners, please visit www.cisco.com/go/training.

264 pages, Hardcover

First published September 25, 2002