What do you think?
Rate this book
Libraries and Key Performance Indicators: A Framework for Practitioners
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways that libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting.
One such tool in this area of activity is the Key Performance Indicator (KPI). KPIs are increasingly used to measure the performance of a library service. However, linking KPIs to quality outcomes such as impact and value can prove very difficult. This book discusses, in detail, the concept of Key Performance Indicators (KPIs) within the broader context of library assessment and performance measurement.
Through harvesting examples of current best practices in KPI usage from public, academic, and health libraries, the book demystifies library KPIs, providing a KPI toolkit for any library to make use of in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.
Provides best practice examples of Key Performance Indicators (KPIs) in libraries
Emphasizes KPIs, demonstrating value and impact on the library user experience
Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Offers an understanding of reporting, monitoring, and acting upon KPI data
Explores the differences between usage statistics and meaningful KPIs
One such tool in this area of activity is the Key Performance Indicator (KPI). KPIs are increasingly used to measure the performance of a library service. However, linking KPIs to quality outcomes such as impact and value can prove very difficult. This book discusses, in detail, the concept of Key Performance Indicators (KPIs) within the broader context of library assessment and performance measurement.
Through harvesting examples of current best practices in KPI usage from public, academic, and health libraries, the book demystifies library KPIs, providing a KPI toolkit for any library to make use of in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.
Provides best practice examples of Key Performance Indicators (KPIs) in libraries
Emphasizes KPIs, demonstrating value and impact on the library user experience
Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Offers an understanding of reporting, monitoring, and acting upon KPI data
Explores the differences between usage statistics and meaningful KPIs
164 pages, Paperback
Published August 12, 2017
1 person is currently reading
5 people want to read
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
Displaying 1 of 1 review
January 5, 2018
Vested interest as I contributed a case study but this is a useful book if you are looking to explore options for performance measurement in your library service. Particularly helpful in spotting the pitfalls that exist in many attempts along with the mess of terminology in use. It could perhaps be clearer in places about the positive elements of any definitions.
Displaying 1 of 1 review