Microsoft Dynamics CRM 2015 Online Deployment Digest: A handbook for Architects and IT Decision Makers

by Brajendra Singh, Pathik Rawal

Welcome!Let me start with some statistics about CRM in cloud.•47% of the CRM market is SAAS (Software as Service) based. The trend is increasing.•15% organizations have replaced most of the on premise software with SAAS; while 24% have gone hybrid.•Integration, extension and collaboration is key to success in CRM.There are two key takeaways from these statistics – CRM in cloud is the future and integration-collaboration is major factors for successful CRM deployments.Our book is focused on these two factors. We are going to discuss Dynamics CRM online from the integration and collaboration point of view. Microsoft has many products and capabilities in the space of single sign on, emails, collaboration, social engagement, marketing automation, knowledge management, document management, communication channels and mobile devices. We are going to discuss how Dynamics CRM online works with these capabilities from Microsoft.We have also discussed CRM online from the subscription, tenancy, security and upgrade point of view. The book has been targeted for the architects and IT decision makers. The architects and IT decision makers can use the book to understand the landscape of Dynamics CRM online in the collaborative and integrated environment.The book can also be referred for the Microsoft Dynamics CRM Online Deployment (MB2-706) examination. We cover most of the content from this examination point of view.We hope and wish that you enjoyed reading this book.Best of Luck! Chapter 1: Dynamics CRM online and the EcosystemChapter 2: Understanding Tenants and InstancesChapter 3: Data Encryption and Managing UpdatesChapter 4: Single Sign on with Organization’s Active DirectoryChapter 5: Integration with Exchange Email SystemChapter 6: Collaborate using Yammer and Office 365 GroupsChapter 7: Integrate with Social Engagement and Dynamics MarketingChapter 8: Knowledge Management using Parature and Dynamics CRM Chapter 9: Document Management using SharePointChapter 10: Integrate with OneNote and SkypeChapter 11: Access Dynamics CRM Online from Mobile DevicesChapter 12: Integrate with On-Premise Systems

Kindle Edition

Published October 16, 2015