Process Management - a results-oriented approach

by Bruno Palvarini, Cláudia Quezado (With), Fuad Gattaz Sobrinho (Preface)

An easy guide about the principles of a process management approach focused on results. The authors comment their 15-years experience on process management and show what should be considered on BPM projects. Real value-focus, innovation, participants's involvement, better management cycles, lower costs, more realistic models, better decision-making and a human perspective are some discussed aspects. The main relevant topics on different methods are compared and examples of many sectors of our lives are presented.

124 pages, Paperback

First published October 9, 2014