The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

by Steven Johnson

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

240 pages, Paperback

First published January 1, 2007

About the author

Librarian Note: There is more than one author in the GoodReads database with this name.

Johnson, Steven, 1981-
from Library of Congress website

Reviews

[S.G. Rainbolt · Rating 2 out of 5]

My local tech academy recommended this book. Though this book was written to benefit someone with absolutely no social skills, I found it valueless. It is my experience people know how to communicate, for the most part, but choose not to for one reason or another. Johnson, I'm sure, made a pain-staking approach of boiling down real-life IT customer service to a nutshell in this book to benefit everyone in service related fields. However, what was written in two hundred pages could have been summed up in 10. This book is less about IT and more about "How to communicate". You can replace any IT scenario with one in food service or retail management. When you name drop "CompTIA A+" in the title anyone wanting to learn about networking or IT will probably think about buying this $25 book. Buy it at discount if you want. It is not worth full book retail value. The book is just "talk".

[Ted · Rating 4 out of 5]

This is an additional book for a class on IT User Support. It brings a human dimension to user support by focusing on personal archetypes that many user support folks deal with on a daily basis.