"Making Six Sigma Last is the most practical and helpful resource that I have seen on this subject. George's charisma and charm spill over into this interesting and entertaining book. Using one of George's many analogies, 'this is an upper-deck shot,' and combined with his first book should become the benchmark for Six Sigma learning."-Dan Porter, Chairman and CEO, Wells Fargo Financial "An energetic, step-by-step exploration filled with interesting and entertaining examples of real-world business experiences. Making Six Sigma Last is a powerful action plan for managers!"-Guenter Bulk, Managing Director, GE Capital IT Solutions
Read this book back in the day when 6 sigma was the flavour of the month, which it's actually not. The cultural approach to balance the technical concepts of the continuous improvement methodology was mind-blowing and, usually, helped a lot more to accomplish the project goals. This is the soft side, or the A in the equation E is a function of Q times A if you will. Mind, it is still relevant.