The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care, 2nd Edition

by Wendy Leebov, Carla Rotering, Thomas W. Burke (Foreword)

Concrete "how-to" guide to exceptional physician-patient communication by nationally recognized experts on healthcare communication. Second edition includes updated references, best practices, and tools. To thrive in this challenging environment, effective communication with patients, families, other physicians, students, and coworkers is pivotal. The quality of your communication has a far-reaching impact on outcomes, public perception, reputation, pay, job satisfaction and much more. Competencies 1. Mindful Practice 2. Collaboration and Teamwork 3. Effective Openings and Closings 4. Communicating with Empathy 5. Engaging Patients and Families as Partners 6. Effective Explanations 7. Hard Conversations Includes specific Rules of Thumb for each Competency, as well as a Skill Self-Check, Feedback Devices, a Peer Coaching Tool and more. Spiral bound.

163 pages, Spiral-bound

Published January 1, 2014

Reviews

[Christina · Rating 5 out of 5]

Indispensable , practical, easy to read and later reference. Great for physicians from med school to aged veterans - and for nurse practitioners and physician assistants.