Written in 7th grade language, this book provides vehicle owners with end-to-end information on every aspect of auto insurance. It begins with a typical wreck and easily moves the victim throught the steps that should have been taken BEFORE the wreck (such as selecting the right insurer based on how claims are paid). It walks a victim through the collision repair process and details why they should never allow the insurer or its Agents to steer them to their discount repair company.