Since this book was first published in 1991, the public sector has undergone significant changes. This second edition addresses many of those changes and remains one of the leading British textbooks to apply the literature of organizational theory to management practices in the public sector. The second edition a new chapter covering HRM, managing with financial constraints, strategic and operational management, and the Management Charter Initiative an examination of the links between culture and bureaucracy placing Maastricht and the Social Chapter in context more material on Next Steps agencies, with an account of the Jordan et al study an investigation of the impact of the citizen's charter and quality based initiatives, particularly in the NHS. Exercises provided are based on tested classroom activities and assignments. The book is aimed at students taking BTEC HNC/D Public Administration or Public Service courses. Also degree students on Public Sector courses. MBA options, students of ICSA and CIPFA and first/second year public policy/local government options on government and politics degrees.