Module 5: Interpersonal Communication Listening and Responding

by James O'Rourke

INTERPERSONAL LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment. This book can be bundled or customized with any of the O'Rourke Modules or with any of our best-selling Business Communication books. Cases and solutions will be posted online.Important Media content referenced within the product description or the product text may not be available in the ebook version.

90 pages, Kindle Edition

First published June 6, 2008