"Masters of How to Turn Your Sales Force into a Loyalty Force" is the fourth book in the Action Selling Book Series. Told in story format, 'Masters' offers an intimate view of what loyal customer relationships look and sound like - and how salespeople can build such relationships, step by step.
Made great points that definitely take Action Selling to the next level, but it could have done so in far fewer words. Like, one chapter. It felt repetitive.