Administration and Management in Criminal Justice: A Service Quality Approach

by Jennifer M. Allen, Rajeev Sawhney

Emphasizes a forward-thinking approach to services in criminal justice administration This text uses a service-quality lens to address administration and management concepts in the criminal justice system, identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to “customers” and to changing environmental factors, how to better address community needs, and how to respond appropriately to global and national dilemmas. This text encourages students to internalize the importance of their future role in providing high-quality and effective criminal justice services and challenges them to critique their own views on what constitutes management in this service sector. Key Features

560 pages, Paperback

First published December 1, 2009

Reviews

[Cassandra · Rating 5 out of 5]

Thorough

This text was thorough and accessible, featuring succinct chapter summaries and insightful questions at the end of each chapter. Nevertheless, chapters one through nine were notably lengthy and, in certain instances, appeared somewhat repetitive. The book was translated like a ride-along or a tour of the criminal justice administrative systems, which was particularly engaging to me.

[Joshua · Rating 3 out of 5]

The book is informative but the writing style is less direct. As a result, the writing presents challenges in understanding certain terms throughout the book.

[Sharon · Rating 1 out of 5]

Allan Pinkerton was not a "copper" from Scotland. He was a "cooper" (barrel-maker.)
*sigh*