You need to read this book if you're ...An experienced professional who faces new career challenges Conducting business with people in other countries A recent graduate searching for a job Returning to the workplace after raising a familyRetired and seeking new job opportunities. EVERYDAY BUSINESS ETIQUETTE was first published in 1996 and since that time has been published in the Korean, Spanish and Danish languages and two versions of the Chinese language. The book is sold in Canada and has been read by people in many countries.
This book has dated badly. Although there are some good nuggets of information it is now very hidden.
I am not American and I found it was very patronising to other cultures and used caricatures of other nationalities to make points.
My other issue with the book was that it is incredibly poorly laid out with poor numbering and paragraphing. I therefore found the section about laying out written communication difficult to read.
Unless you are reading a lot of this type of book there are far better ones available.