Salesforce.com Customization Handbook

by Rakesh Gupta, Sagar Pareek

Customize Salesforce to automate your business requirements If you want to use Salesforce CRM to automate your business requirements, or you have already adopted Salesforce CRM and want to streamline the sales process, this book is for you. Whether you are new to Salesforce or a seasoned expert, you will be able to master the basic functions as well as the advanced features of Salesforce.com. No previous experience in computer coding or programming is required. Salesforce.com has contributed in bringing about a social revolution to the Internet era. Salesforce.com provides you with the power of cloud computing, enabling you to quickly build enterprise apps in a cloud. This is a step-by-step guide to automating your business requirements or streamlining your sales process using Salesforce CRM. This book covers many topics from the Spring '14 and Summer '14 releases and is also helpful for those who are preparing for the Salesforce.com admin certification exam (ADM 201). The book starts with an introduction to Salesforce CRM and its products. Then, it covers its user experience management, data security aspects, e-mail administration, and discusses various ways that can be adopted to streamline business processes. By the end of this book, you will be able to customize Salesforce and manage Salesforce-related data in your organization.

454 pages, Paperback

First published January 1, 2014

Reviews

[Bob Buzzard · Rating 3 out of 5]

This is a useful book for those getting started with Salesforce setup and customisation, such as those that have been lucky enough to be chosen as an administrator but not offered any training! With more focus on educating rather than just informing, it could have been so much more - a few real world examples worked through from start to finish would be a welcome addition, as would more explanation of concepts and the pros and cons where there are multiple approaches.

[Madan Gopal]

want to read