Managing Quality, with eBook Access Code: Integrating the Supply Chain

by S. Thomas Foster, John W. Gardner

This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management.

496 pages, Paperback

First published May 1, 2006

Reviews

[Bud Leiner · Rating 3 out of 5]

I finished this book about three weeks ago at the end of my course. After the first five or six chapters, it became much more informative. However, it is geared toward classroom study. Overall, I am satisfied with the information gained from the book, but I would not likely recommend it to individuals looking to learn about Supply Chain Management.

[Celesta · Rating 3 out of 5]

6th edition 2013

[he chow]

= =

綜合通論，有些流水帳，哪一個也沒有說完全。

對石川馨很感興趣。