How to persuasively make your point, increase credibility, overcome objections, avoid misunderstandings and minimize arguments in your professional and personal communication.
This is a practical guide to learning and applying effective interpersonal communication techniques.
This book is a required text for my Intro to IT class and it is a great read on communication models and how to speak in a professional environment. I'm glad that I was told to read it, as I certainly learned a lot and it was much more conversational than many of my other textbooks.