Changes are happening so fast in the local service market. This book helps you make sense out of the turmoil that is erupting. When is it appropriate to change carriers - if ever? Which carrier should you choose? What service offering is best? This book can guide you in asking the right questions and deciphering the answers. Most businesses now have competing, local carriers offering significant savings, but reliability of service and features offered are essential issues. The book includes a sample RFP to cover the key points in selecting a local service provider. There is also a checklist guiding you step-by step through the process of changing local carriers.