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Casinos: Organization and Culture
Organization and Culture is a fascinating look at the world inside the casino building. The first section of the book describes the organizational structure of casino facilities with information on different casino departments and their functions and the culture within the casino hotel. The first section also includes an in depth look at food and beverage services within the casino industry as well as meetings, conventions, and entertainment. The second part of the book delves into the close relationship between the casino employees and the customers which has led to the creation of a culture within casinos that is highly distinctive. The lifestyle impact of the gamblers and the employees are thoroughly covered. For example some customers are very superstitious about which dealer's table they will sit, or which slot machine they will play, or even what clothing is worn. These feelings are real to the players and influence their actions, adding another layer to casino culture. Human resource issues in casino operations, responsible gaming and addictive behaviors, the casino as a community neighbor are also important aspects of casino culture that are detailed in this book.
160 pages, Paperback
First published July 1, 2007
4 people want to read
About the author
Chris Roberts
121 books4 followersLibrarian Note:
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There is more than one author in the Goodreads database with this name.
This profile may contain books from multiple authors of this name.
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Displaying 1 of 1 review
August 13, 2015
So this was a straight-ahead academic text introduction to the organizational structure and gaming aspects of a casino.
It was a boring read, which I sort of expected from a textbook, but it was also a very very basic cursory examination of the industry. You could have learned the same amount from watching the films, Bugsy, Casino, The Cooler, and The Croupier. I would liken this book to staying at the late 1990's Imperial Palace in Vegas, you are technically in Vegas, it is bright and there is gambling, but somehow it just feels like something integral to the experience is missing.
This book lacks depth, and worse, my biggest pet peeve: for all the wonder of gaming communities aesthetically, the publishers paid for really crappy non-sequitur stock photos to randomly splash all over the text to occlude the clear lack of content.
Watch the movies instead, this book is a one-armed time bandit!
It was a boring read, which I sort of expected from a textbook, but it was also a very very basic cursory examination of the industry. You could have learned the same amount from watching the films, Bugsy, Casino, The Cooler, and The Croupier. I would liken this book to staying at the late 1990's Imperial Palace in Vegas, you are technically in Vegas, it is bright and there is gambling, but somehow it just feels like something integral to the experience is missing.
This book lacks depth, and worse, my biggest pet peeve: for all the wonder of gaming communities aesthetically, the publishers paid for really crappy non-sequitur stock photos to randomly splash all over the text to occlude the clear lack of content.
Watch the movies instead, this book is a one-armed time bandit!
Displaying 1 of 1 review