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The Power of Service: Service Through The Eyes Of Customers
J. E. Karp, the author of the original “McDonald’s Hands–On Business Training Program” has done it again!
Embedded within the original McDonald’s training program Karp developed the concept of “promote from within” - this time, through an engaging storyline, she moves to a whole new level getting to the core of what it takes to build successful personal and professional relationships.
Through the dynamic friendship of the main characters Josh and Monica, and their escapades as they decide to go back to college to get a business degree, we learn practical ways to build those personal and professional relationships essential for our success in life.
This time Karp deals with the power of developing relationships and how a simple transaction in a store, or a multi-million dollar deal, hinges on the trust developed in the relationships developed between the people involved – regardless of the interaction. Whether we are dealing with friends, lovers, clients or family, we have to be conscious of the relationship and keep working on it. For example, Chapter 20 begins with a quote from Dr. Maya Angelou, "I've learned”, the quote begins, “… that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Whether we are with Josh and Monica at a restaurant, dealing with a mechanic or a Government worker, witnessing deep personal emotions, or visiting a drug store, Karp’s genius helps us understand the in’s and out’s of developing personal and business relationships and how our success is dependent on those relationships.
Never before has the subject of service been defined and analyzed with such depth and perceptiveness, giving the reader much food for thought and tools for instilling and achieving a new level of success personally and professionally.
Embedded within the original McDonald’s training program Karp developed the concept of “promote from within” - this time, through an engaging storyline, she moves to a whole new level getting to the core of what it takes to build successful personal and professional relationships.
Through the dynamic friendship of the main characters Josh and Monica, and their escapades as they decide to go back to college to get a business degree, we learn practical ways to build those personal and professional relationships essential for our success in life.
This time Karp deals with the power of developing relationships and how a simple transaction in a store, or a multi-million dollar deal, hinges on the trust developed in the relationships developed between the people involved – regardless of the interaction. Whether we are dealing with friends, lovers, clients or family, we have to be conscious of the relationship and keep working on it. For example, Chapter 20 begins with a quote from Dr. Maya Angelou, "I've learned”, the quote begins, “… that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Whether we are with Josh and Monica at a restaurant, dealing with a mechanic or a Government worker, witnessing deep personal emotions, or visiting a drug store, Karp’s genius helps us understand the in’s and out’s of developing personal and business relationships and how our success is dependent on those relationships.
Never before has the subject of service been defined and analyzed with such depth and perceptiveness, giving the reader much food for thought and tools for instilling and achieving a new level of success personally and professionally.
232 pages, Kindle Edition
First published January 17, 2014
1 person want to read
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Displaying 1 - 6 of 6 reviews
May 23, 2014
I thoroughly enjoyed reading “The Power of Service” by Joy Karp. She delivers her lessons through the minds and thoughts of two thirty-something people taking a Service and Hospitality course. This book keeps you interested from beginning to end as you follow Josh and Monica through their thought processes, all the while teaching you how service effects either the success or failure of your business and important relationships. Even if you are not in the service industry there is a lot to learn, which surprised me!
May 28, 2014
I've already rated this book once, but again i am blown away by how falsely advertise it is! The book is no where near a manual - poorly written, poorly composed. There is no way the author thought this through or even edited the book. From capitals, to bold font, to italics - sometimes in the same sentence this book is done poorly. The story could potentially have something there - but not how its written - seems like a high school story more than anything, but can see what the author was going for. I think the best part of the book is the plagiarized quotes at the beginning of each chapter!
October 15, 2014
I looked at you book on service and I must say it is quite deep and impressive.
The book describes two students learning about service through their real life assignment. One reviewer could not decide if it was more a novel or a business book but finally fell on the side of 'business book.
Most people would think of service as a smiley face at the check out. Your description of the ambience and paint in the room being part of the service. And although you make it read smoothly like a novel you are cleverly using the relationship of the students to demonstrate a form service to one another - it is very good literary device.
Well done.
The book describes two students learning about service through their real life assignment. One reviewer could not decide if it was more a novel or a business book but finally fell on the side of 'business book.
Most people would think of service as a smiley face at the check out. Your description of the ambience and paint in the room being part of the service. And although you make it read smoothly like a novel you are cleverly using the relationship of the students to demonstrate a form service to one another - it is very good literary device.
Well done.
May 30, 2014
Joy Karp's book is a call to action for those in the service industry who have an opportunity to make a difference. Through conversations and the experiences that Josh and Monica encounter as they compile research for a school project on service, we learn what it is that registers so deeply from the customer's perspective. It's about the fact that the memory of good service has a profound effect on customers at an emotional level. There is an immeasurable added value in achieving this level of service, and it is definitely a conversation whose time has come.
May 31, 2014
Lynn
I found this book stimulating and challenging my perceptions of my commitment to service. I started reading and then all of a sudden I was looking at how I treated people. It is not easy to change, but I realize now that my actions and words have an effect on others and I will be much more aware of that after reading the book.
I found this book stimulating and challenging my perceptions of my commitment to service. I started reading and then all of a sudden I was looking at how I treated people. It is not easy to change, but I realize now that my actions and words have an effect on others and I will be much more aware of that after reading the book.
July 15, 2014
it was readable, but missing quality to the work, seemed like a rushed product that someone didn't take the time or consideration to nurture it into a great book.. an average read if that...
Displaying 1 - 6 of 6 reviews