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Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution
Winner of The Shingo Research and Professional Publication Award DRIVE SUSTAINABILITY AND GROWTH WITH A PROCESS FOCUSED ENTERPRISE You can execute a world-class business improvement plan, but if its effects don't reach the customer--is it really of value? In this groundbreaking book, business innovation expert David Hamme reveals a powerful and proven method for connecting your company's valuecreation processes to customer-desired products--forging a direct link between strategic intentions and everyday business activities.
The goal is to systematize innovation in your company--and Customer Focused Process Innovation takes you step-by-step through the details to accomplish this goal.
With Hamme as your guide, you'll transform your organization into a Process Focused Enterprise--one in which organizational silos, command-andcontrol management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected, efficient approaches are the rule, not the exception.
Customer Focused Process Innovation shows you how to:
"When designed, managed, and utilized correctly, business processes are the foundational framework for innovation," Hamme writes.
You don't have to hope that innovation will just happen. You now have the knowledge, insight, and tools to drive it.
With Customer Focused Process Innovation you have everything you need to revamp your processes to innovate, grow, and outpace the competition.
The goal is to systematize innovation in your company--and Customer Focused Process Innovation takes you step-by-step through the details to accomplish this goal.
With Hamme as your guide, you'll transform your organization into a Process Focused Enterprise--one in which organizational silos, command-andcontrol management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected, efficient approaches are the rule, not the exception.
Customer Focused Process Innovation shows you how to:
"When designed, managed, and utilized correctly, business processes are the foundational framework for innovation," Hamme writes.
You don't have to hope that innovation will just happen. You now have the knowledge, insight, and tools to drive it.
With Customer Focused Process Innovation you have everything you need to revamp your processes to innovate, grow, and outpace the competition.
- GenresBusiness
368 pages, Hardcover
First published September 26, 2014
9 people are currently reading
135 people want to read
About the author
David Hamme
2 books7 followersShingo Award Winning Author
A business consultant for over 25 years, David Hamme is a leading proponent of the use of processes to define, manage, and innovate work. In contrast to current prevailing practices, Hamme’s approach bridges the gap between the disciplines of strategic planning and business process management by utilizing process improvement to frame and execute strategic initiatives. His background includes extensive experience with Lean, Six Sigma, Reengineering, Business Process Management and other strategic and process toolsets.
Hamme’s theories on management and innovation were captured in his book, Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. The book is at the center of the movement to streamline enterprises to calibrate their operations to customer wants and needs and thereby deliver a unique product or service as efficiently and profitably as possible. Recently, Customer Focused Process Innovation received the Shingo Research and Professional Publication award for its contribution to operational excellence.
A business consultant for over 25 years, David Hamme is a leading proponent of the use of processes to define, manage, and innovate work. In contrast to current prevailing practices, Hamme’s approach bridges the gap between the disciplines of strategic planning and business process management by utilizing process improvement to frame and execute strategic initiatives. His background includes extensive experience with Lean, Six Sigma, Reengineering, Business Process Management and other strategic and process toolsets.
Hamme’s theories on management and innovation were captured in his book, Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. The book is at the center of the movement to streamline enterprises to calibrate their operations to customer wants and needs and thereby deliver a unique product or service as efficiently and profitably as possible. Recently, Customer Focused Process Innovation received the Shingo Research and Professional Publication award for its contribution to operational excellence.
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Displaying 1 of 1 review
January 8, 2016
This business book is heavy on execution. Not just having an idea but how to execute it in the business world. This is a good read for anyone in business or who wants to start a business.
Displaying 1 of 1 review