World Class Manufacturing: The Next Decade: Building Power, Strength, and Value

by Richard J. Schonberger

The best-selling author of Japanese Manufacturing Techniques reveals the fallacies of judging a company's worth according to sales and profits, offering sixteen customer-focused principles designed to measure a business's true worth. 40,000 first printing. Tour.

288 pages, Hardcover

First published April 3, 1996