Customer Service For Dummies?

by Karen Leland, Keith Bailey

You've probably encountered a rude clerk, telephone operator, or bus driver at least once in your life. But do you know what it feels like to be on the other side . . . to have people screaming at you, threatening to report you to your supervisor, or demanding faster service? Finally, there's a book about all this, and it's called Customer Service For Dummies. If your objective is to get better service as a customer, train your staff in how to deal with difficult people and situations, or improve your personal communication style, let customer service experts Karen Leland and Keith Bailey get you on the right track.

Genres: Business

384 pages, Paperback

First published January 1, 1995

Reviews

[Rona · Rating 5 out of 5]

I believe that it's a good idea to stay on top of new customer service techiniques and to brush up on my skills periodically. Since my days, as a Customer Service Rep, at home it was my responsiblity to do so.

I recommend 'Customer Service for Dummies'- 3rd Edition by Karen Leland and Keith Bailey. This is a must have for all Virtual Customer Service, Sales Reps and Property Managers, in your reference library. Whether you're conducting business in-person, email or phone, you'll find plenty of suggestions and tips. The book includes sales techinques, as well.

[Bernie4444 · Rating 5 out of 5]

This Book has a hidden treasure

There is no way that just reading this book will turn you into a customer service professional. However, it does contain hidden treasures for those who are already our customer service professionals. I was able to take advantage of the preprinted forms in the chapter called "Taking your Company's Pulse: How to Survey Your Customers".

I was grateful for the chapter called " You're Never Too Old (or young) to Learn: Service Training"

[Isabel Rebelo da Silva · Rating 5 out of 5]

I found this boo to be a great book. It covers well all aspects of Customer Service. It was written a while ago and many things have changed in the business world, but still has information that applies today. Business involve people, selling and buying, and good service it is always the best business card a company can give to its clients.

[Adriana Conto · Rating 4 out of 5]

Casos prácticos de servicio al cliente temas como comunicación clientes difíciles etiqueta telefónica valor agregado encuesta clientes grupos de calidad manejo de conflictos hábitos de servicio muy bueno para consultar y copiar tips para los cursos

[Patrick Mwangi · Rating 5 out of 5]

A great guide for do's and dont's for first time business owners when dealing with customers.

[Amanda · Rating 4 out of 5]

Very business oriented. Good that addresses companies large and small. Discusses fundamentals of good customer service and methodologies in multiple settings. It considers actions and attitudes necessary for personal, phone, email. Discusses how to positively handle unhappy customers. Simple and direct treatment of subject. Concrete examples.