Business Writing With Heart: How to Build Great Work Relationships One Message at a TIme

by Lynn Gaertner-Johnston

Write your way into successful, lasting work relationships.Writing is the lifeblood of career success. This book, winner of two Silver Benjamin Franklin Awards from the Independent Book Publishers Association, shows you how to write with heart—to use language and messages that connect with others at work, building relationships that help you achieve your goals.If you are a leader, team member, sales or service representative, entrepreneur, or any professional who communicates in writing, Business Writing With Heart helps you support your relationships in every message. Whether you write to the assistant in the next office or the partner on the other side of the globe, you can communicate in ways that build trust, respect, and solid connections with others. Find out how --Make small changes in your emails to reinforce relationships rather than weaken them. --Share bad news in ways that create goodwill. --Say no clearly without alienating or embarrassing others.--Respond to angry or tactless messages while preserving your reputation and the relationships that matter.--Communicate confidently even when the words don’t come easily, using the model wording, letters, notes, and emails in this book. Write with heart! Build strong work relationships one message at a time.

Genres: Writing

439 pages, Kindle Edition

First published November 17, 2013

Reviews

[Ali Julian Romano · Rating 4 out of 5]

Pretty simple book but I definitely don't consider implications of communicating for work enough. This book provides so many examples so it'll be great to use as a reference for difficult emails and conversations.

[Caryn · Rating 5 out of 5]

I have used “Business Writing With Heart” almost every day since I bought it a couple months ago. I've used it to reach out to connections, to introduce myself to strangers, to connect colleagues, to say thank you or give feedback or provide positive customer service and gently tell people I couldn't do what they were asking and then tell them what I could do instead. I've used at least half of the chapters so far and I will probably use a few more now that the holidays are here! I've shared it with colleagues, too. And pinned and Facebooked about it.

I am always looking for ways to network within an organization. It is very hard to find much, if anything, about building internal cross-department relationships with people you may never meet but who are important to your work. Lynn’s book has been the most helpful resource I've found.