A Piece of the Pie: The Story of Customer Service at Publix

by Joseph W. Carvin, Charlie Jenkins Jr. (Foreword)

Publix Super Markets, Inc. -- the largest employee-owned company in the world -- is renowned for its extraordinary customer service. Using anecdotes from Publix customers and associates, the company's former Vice President of Human Resources tells why Publix associate's treat customers so well.

Genres: Business

179 pages, Paperback

First published January 1, 2005

Reviews

[Carlye · Rating 2 out of 5]

the Karl Marx namedrop caught me off guard

[Baylen · Rating 3 out of 5]

Found the first 75% was very heavy on just telling story after story of what employees had done for customers. I understand that’s what makes Publix special, but felt as though it was almost as if the author just slammed story after story on top of one another, and it lost its effect. Publix is a great company to read about nonetheless.

[Bee Ostrowsky · Rating 4 out of 5]

Inspiring examples—even if some examples are too extreme to be reasonable in any other circumstance.

[Deanna · Rating 2 out of 5]

This book was ok as far as books on companies go. The author did a good job articulating what makes Publix such a good company through stories of actual examples of Publix customer service.

[Rory · Rating 5 out of 5]

Having been out of Florida since 2003, I don't know if Publix has remained the way this book beautifully described. I know it was this way in my childhood, and I hope so.

This is one of the best books I've ever read, and a welcome tonic for the times we live in today, giving enormous hope that kindness is still all around us.