The fourth edition of this comprehensive text/reference has been thoroughly revised and reorganized to provide phlebotomists, as well as other health care professionals, with the most up-to-date information, techniques, skills, and equipment to perform safe and effective blood specimen collection. Special emphasis is given to interpersonal communication skills, management techniques, and educational methodologies. Includes new chapters on the circulatory system, complications in blood collection, arterials special collection procedures, and bed-side testing in the home, hospital, and long-term care facilities.