What do you think?
Rate this book
Quality Management Demystified
Publisher's Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
- GenresBusiness
320 pages, Paperback
First published December 1, 2005
28 people want to read
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
Displaying 1 - 2 of 2 reviews
May 8, 2025
Well rounded overview of core quality principles making it a good resource for people new to quality or if they want a refresher. The book ties in history of quality and modern applications that help give people a well rounded view. The end of chapter quizzes are a nice bonus for self-assessment and reinforcing key concepts.
July 22, 2017
Please keep in mind that I cannot asses the correctness and precision of the concepts in this book, because I have no prior knowledge in this field. On the other hand, I can asses if the chosen title makes sense to the uninitiated.
As a newcomer to quality management, I feel like a have a solid ground in this subject now - In the sense that I could read other titles about this field without feeling lost. This title reiterates the key concepts quite often and shows the relationships between different models and notions of quality management. On the other hand, this means that you’re missing out on something if you’re deciding to read individual chapters as stand-alone.
The first chapter - the history of quality management - actually ties in nicely into the rest of the book and actually contributes to understanding, which isn’t always the case in overview titles. I liked the introduction and overview, which outlined what to expect from this book and who this book is for. The exercises at the end of each chapter help cement the knowledge and the examples given are thought-provoking and both add value for the self-studying.
It’s clear that the book is written for business professionals that want to learn something about quality management from the given examples and “apply the concept to your own world/organisation” mini exercises. However, the key concepts have been reiterated so many times that reading feels a little tiring near the end, and the last few chapters felt like a meaningless repetition.
All in all, I really liked this overview - it has been clearly and concisely written and has given me a few things to think about outside of just the presented theory. That there were many references to and citations of other works made me very happy as well, for it presents further reading material. I recommend this book for everyone who’s in business or who searches for a primer on the subject.
As a newcomer to quality management, I feel like a have a solid ground in this subject now - In the sense that I could read other titles about this field without feeling lost. This title reiterates the key concepts quite often and shows the relationships between different models and notions of quality management. On the other hand, this means that you’re missing out on something if you’re deciding to read individual chapters as stand-alone.
The first chapter - the history of quality management - actually ties in nicely into the rest of the book and actually contributes to understanding, which isn’t always the case in overview titles. I liked the introduction and overview, which outlined what to expect from this book and who this book is for. The exercises at the end of each chapter help cement the knowledge and the examples given are thought-provoking and both add value for the self-studying.
It’s clear that the book is written for business professionals that want to learn something about quality management from the given examples and “apply the concept to your own world/organisation” mini exercises. However, the key concepts have been reiterated so many times that reading feels a little tiring near the end, and the last few chapters felt like a meaningless repetition.
All in all, I really liked this overview - it has been clearly and concisely written and has given me a few things to think about outside of just the presented theory. That there were many references to and citations of other works made me very happy as well, for it presents further reading material. I recommend this book for everyone who’s in business or who searches for a primer on the subject.
Displaying 1 - 2 of 2 reviews