The Science of Service: Six Essential Elements for Creating a Culture of Service - In the Public Sec

by Wendi Pomerance Brick

The Science of Six Essential Elements for Creating a Culture of Service is the ultimate blueprint for any person or organization that provides service to the public. Offering practical solutions based on real-world experiences by a former government employee, this book is written in an easy-to-understand format with everyday examples, helpful tips and proven techniques for success.

While the concepts shared in this book are framed specifically for public organizations (local, state, regional and federal governments), they will also be successful in other organizations across industry types providing customer service to the public. Some examples
-\tPublic schools, public school districts, private schools, colleges and universities
-\tHealthcare organizations
-\tNonprofit agencies
-\tOther organizations serving the public

115 pages, Paperback

First published January 1, 2010

Reviews

[Kathleen · Rating 1 out of 5]

I skimmed this book- was completely disappointed with the writing style. There's some good advice, but much of it is repeated over and over throughout and also borrowed from other authors.