A Culture of High Performance: Achieving Higher Quality at a Lower Cost

by Quint Studer

For bulk order inquiries, please contact huronpublishing@hcg.com In healthcare, even the way we change has changed. Quint Studer s new book helps you hardwire the skills you need to perform at a higher level continuously. Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book A Culture of High Achieving Higher Quality at a Lower Cost , thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment. Writing in his trademark conversational style, he lays out the framework, principles, processes and tactics that hardwire excellence in your organization all the while growing a culture of consistent reliable execution that drives quality higher and higher (and higher!) as it controls costs. The book A look at the latest research that validates which behaviors and practices truly work The framework and core principles that lay the foundation for dramatic culture change A simple seven-step model that helps you diagnose shortfalls, develop a treatment plan and hardwire the systems that drive performance Why transparency and straight communication build trust and foster engagement How to create and cascade a clear set of objective, weighted, aligned goals that break down silos and hold people accountable for achieving outcomes A method for ensuring that leaders get the training and development they need High-impact tactics that get behavior and processes aligned across your organization The phases of change you can expect and how to help people navigate them How to connect with head people and heart people (most of us are a blend of both) as you seek to drive change A Culture of High Performance is the perfect companion to Studer s bestselling classic Hardwiring Excellence . Packed with new research and fresh insights all brought to life with humorous, thought-provoking and inspiring stories this book is a must have for any leader struggling to shore up margins while sustaining an organization that s a great place for employees to work, physicians to practice medicine and patients to receive care.

Genres: Leadership

295 pages, Paperback

First published September 30, 2013

Reviews

[Leslie McNamara · Rating 3 out of 5]

Each day the Studer Group asks themselves, "Have I made a difference." If your company cannot answer this question in the affirmative, then they should study this book, which aims at helping healthcare organizations achieve higher quality with lower costs by training you to hardwire excellence.

[Bob Wallner · Rating 3 out of 5]

Teetered between 3-4 stars on this audiobook, but ultimately landed on 3.

Culture of High Performance is definitely geared to the the Healthcare executive however many of the lessons are transferable to any industry.

Reasons I gave it only 3 stars:
- Constant referring to their website and other books they wrote. I like getting referrals to other books, it just seemed that so many were this author's books that at times I felt I was being pitched.
- I'm not really sure that any of the concepts were new. Maybe they are in a specific healthcare setting, but seems very similar to other books I have read on culture.

One reason I was pushing toward 4 is that this book did a great job of demonstrating the value of employees in a good healthcare organization. Pulling at heartstrings with examples of great nursing and patient care, helping families in times of crisis. The book did do a very good job of laying out just how important your employees are to a high performance culture.

[Tom · Rating 3 out of 5]

A few chapters with some good common sense help. At 61 I'm beginning to wonder what I have yet to learn - not that I don't, I get that one always has learning opportunities - it's just I'm not convinced I needed this book. I intend though to take three chapters back to my Managers and Supervisors to focus on. Get them to the gems. So, the book was worth the time as it makes me think a bit about leadership and not the hottest problem of the day.