Adjuster Stories: My Wild Ride Adjusting Insurance Claims

by Jonathan L. Scott

Insurance adjusters meet clients on the worst days of their lives, and they must be diplomatic, tactful, and ethical. The job is not only about returning phone calls and doing paperwork. Whether the case involves cargo damage, residential and business property damage, fire, fraud, burglary, or arson, it's the job of the adjuster to get to the bottom of things. Author Jonathan L. Scott has spent more than thirty years as an adjuster. In a series of short stories, loosely based on actual insurance claims, he recalls navigating the human dimension of balancing a client's circumstances with policy requirements and the law-and it's never easy. All adjusters investigate, evaluate, and settle claims, but the best ones are worth their weight in gold several times over. The bad ones, however, can cause huge problems for the public and their employers. If you've ever been curious about the work of an insurance adjuster, read on and find out how each claim becomes its own little adventure.

262 pages, Hardcover

First published November 11, 2013

Reviews

[Steve Sherman · Rating 5 out of 5]

This book exceeded my expectations. It consists of many stories of 2 to 4 pages long. I felt I was reading detective cases and court trials, all in easy to understand language. It was very evident that the author had his values set for fairness and concern for his fellow man. It was inspiring.