Business Process Implementation: Building Workflow Systems

by Michael A. Jackson

Describes a new method for designing and implementing office workflow systems. Provides the reader with a way of clearly documenting the processes and process-related knowledge that are the end result of a business process reengineering study.

238 pages, Hardcover

First published July 16, 1997

About the author

Professor Michael Anthony Jackson (born 1936) works as an independent computing consultant in London, England, and also as a part-time researcher at AT&T Research, Florham Park, NJ, U.S.. He is a visiting research professor at the Open University in the UK.

Jackson was educated at Harrow School where he was taught by Christopher Strachey and wrote his first program under Strachey's guidance. He then studied classics at Oxford University (known as "Greats"), where he was a fellow student with C. A. R. Hoare, two years ahead of him. They had a shared interest in logic, which was studied as part of Greats at Oxford.

In the 1970s, Jackson developed Jackson Structured Programming (JSP). In the 1980s, with John Cameron, he developed Jackson System Development (JSD). Then, in the 1990s, he developed the Problem Frames Approach. In collaboration with Pamela Zave, he created Distributed Feature Composition, a virtual architecture for specification and implementation of telecommunication services.