Everyone's Problem Solving Handbook

by Micheal R. Kelly

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process Identify the Clearly state what needs improvement. Determine what causes the problem to occur.

176 pages, Paperback

First published January 1, 1992