The book is divided in differents sections that explains all the Dynamics CRM 2011 features (Customizationes, Processes, Plugins, External applications, security roles, etc.). Each chapter explains a full Project design, and how you can use CRM features to cover all the customer requirementes. There are diferent types of projects (Project Training Enrolment System, Employee Recruitment Management System,Hotel Management System, Issue Tracker System, etc.) and it explains how you can use and customize Dynamics CRM to achieve their goals.
This is a great book to people that want to start to work with Dynamics CRM 2011 because it gives to the reader tools to undestand how to fit Dynamics CRM to different solutions. It gives also ideas about how to start new projects and to valorate how many time it takes to finish a full Dynamics CRM Project.