Cruise Management: Information and Decision Support Systems

by Alexis Papathanassis (Editor), Michael H. Breitner (Editor), Cornelia Schoen (Editor)

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators back-offices and for cruisers consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

260 pages, ebook

First published October 29, 2011