5 Critical Metrics make management understand the value of workers’ compensation management. 5 Critical Metrics keep management committed over time. 5 Critical Metrics measure the success or failure of your workers’ compensation program. This step-by-step instruction guide covers three major 1) Why workers’ compensation metrics are important 2) The formulas for how to calculate 5 critical metrics 3) How to leverage these metrics to make an impact at your organization Following the step-by-step instructions in this book for the calculation and application of 5 Critical Metrics will - Workers’ comp viewed as a cost of doing business - Getting management to understand value of return to work - Convincing policy holders to embrace a worker recovery program - Lack of informed and effective employer involvement in WC claims issues - Stakeholder apathy - Managers and supervisors not taking seriously their duty to protect workers