ISO 9000 Quality Systems Handbook - Updated for the ISO 9001: 2008 Standard: Using the Standards as a Framework for Business Improvement

by David Hoyle

Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management

Genres: Business

815 pages, Kindle Edition

First published January 1, 1997

Reviews

[Marcin · Rating 5 out of 5]

Makes you proud you're in the field of Quality, actually.

[Anjar Priandoyo · Rating 3 out of 5]

This is reference book, a good one, especially on the criticism:
ISO 9001 Standard Criticism
- The approaches to ISO 9001 that led to systems of documentation which made us lose sight of the objectives;
- The requirements that encouraged us to measure conformance rather than
performance;
- The way third party auditors have influenced the organization’s approach to ISO 9001;
- The way the requirements have misconstrued the responsibility for quality and led to departments set up to maintain ISO 9001 registration.