The Art of Giving and Receiving Feedback

by Shirley Poertner, Karen Massetti Miller

Feedback is an important person-to-person communication skill. Teach managers and supervisors to utilize it well. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.

Paperback

Published January 1, 1996

Reviews

[Daniel · Rating 3 out of 5]

A pretty good, basic overview of the elements and practices for effectively giving and receiving feedback. It's written in workbook format with short quizzes and sections for writing notes and answering questions. It would be a good book for a basic management or employee development training course.