Essentials of Business Process Outsourcing

by Thomas N. Duening, Rick L. Click

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

240 pages, Paperback

First published March 31, 2005

Reviews

[Petros · Rating 3 out of 5]

I've this book to teach a topics class in Information Technology. It is very well structured with direct attention to major issues relative to outsourcing from different perspectives: buyer and vendor. Authors, however, continuously use complicated terms in places where it could have been much easier to say the same thing.
This could be a book for managers, senior officials or lawyers who are very well aware of various industry-specific words but not for those are novices in the area. I wonder why the authors choose 'Essentials' in their title.