Service Management

by Harvard Business Publishing

This collection of Harvard Business Review articles offers proven strategies for strengthening service management in the manufacturing and service sectors. Included are selections on service strategy, customer relations, the service dimension of products, and case studies.

100 pages, Paperback

First published September 1, 1991

About the author

Harvard Business Publishing (HBP) is a publisher founded in 1994 as a not-for-profit, independent corporation and an affiliate of Harvard Business School (distinct from Harvard University Press), with a focus on improving business management practices. The company offers articles, books, case studies, simulations, videos, learning programs, and digital tools to organizations and subscribers.
HBP consists of three market units: Education, Corporate Learning, and Harvard Business Review Group. Their offering consists of print and digital media (Harvard Business Review, Harvard Business Review Press books, Harvard Business School cases), events, digital learning (Harvard ManageMentor, HMM Spark), blended learning, and campus experiences.